Get your payout moving

Koru Casino: Your identity check is the last step before payout

The license we hold requires every player to be verified, and the review usually finishes inside 45 hours.

Start verification now

ALSI-723239 issued by Anjouan Offshore Finance Authority. Audited by Gaming Laboratories International and iTech Labs.

Six quick facts

Who runs your identity check?

Most worries here are about who sees your papers and how long the wait runs.

Operator

Koru Casino LLC

Licensed under

Anjouan Offshore Finance Authority, ALSI-723239

Review time

45 hours

Required by

Before the first withdrawal

Verification email

[email protected]

Minimum age

18+

First-try approval

Getting it cleared the first time

By the end you will know exactly what to send and what makes a copy get rejected.

Open the verification area

Sign in and open the verification section of your account, where each upload slot is labelled with the document expected. Check that your profile name matches the name on your papers before you begin.

Photo ID clarity

Send a photo ID showing your full name, date of birth and a clear picture of you. Avoid glare and cropped corners, because a blurred or partly covered document is the usual cause of a second review.

Payment proof uploads

Add a proof of address and an image of the payment card you used, with the middle digits covered. The address must match the one on your account, and the card must carry your name.

Approved, not pending

Now you wait while the team reviews what you sent, which takes up to 45 hours. Watch your inbox for a note from [email protected], since a missing reply means an extra day before payout.

Packing your papers

From unverified to cleared

Use this when a slot in your account sits empty and you are unsure what belongs in it.

Photo ID

ConfirmsYour name, age and face

Copy must showAll four corners, no glare, unedited

Proof of address

ConfirmsWhere you live in New Zealand

Copy must showYour name, your address, a recent date

Payment card image

ConfirmsThe card belongs to you

Copy must showCardholder name, first and last digits

Why now

Points that bring the check forward

We ask early so nothing stands between you and a payout later.

Add your card, then wait

Adding a card or wallet puts a new name into our system, so we confirm it belongs to you, then look for a card image and a matching name.

When you ask for your first payout

Your first payout is where a licensed operator must know who is being paid, so the identity, address and payment papers are collected before anything leaves.

Payments outside your normal pattern

A payment far outside your usual pattern looks different to our AML checks, so we ask how the funds were earned and for a paper that shows it.

Details that do not agree

Details that disagree with your papers stall the review, so we return to you for a corrected address or a clearer card image before the file closes.

Showing where your money comes from

Koru Casino LLC holds license ALSI-723239 from the Anjouan Offshore Finance Authority, and that license asks us to know where player money comes from. The check is routine and applies to everyone. It is not an accusation, and it says nothing about how you play.

Depending on your situation, one or two of these usually settle the question.

Recent bank statements
Payslips from your employer
A contract or letter of employment
Proof of a pension or benefit
Documents showing a sale or inheritance

Your upload was sent back, here is why

Papers that finally match your account. The file has to match the name and address typed on your Koru Casino account, so a misspelt street or an old flat number sends it back. Update your address in the account Send a statement in the same name

A clear shot that clears first time. A corner cut off or a glare across the number leaves our reviewers unable to read the page, so the paper is returned unread. Lay it flat in even daylight Fit all four corners in frame

Expired document. A pass or licence past its end date proves nothing about today, so we cannot accept it however clear the photo is. Send the version with the later date Photograph the front and back

Six common ones

Before the upload and after it clears

Six answers that settle the small worries around your identity check, so nothing stalls it.

What should I do if you reject one of my documents?+

Usually the fix is a fresh image rather than a new document. Check the four corners sit inside the frame, that no glare covers the text, and that the file is sharp at full size, then send the replacement to [email protected]. A short note about what changed helps the reviewer pick it straight back up.

How many hours should I expect to sit waiting?+

Reviewers here work to 45 hours from the moment your files land, and many sets clear well inside that. Nothing is decided by a queue number, so you rarely need to chase it. If the window passes without word, the team welcomes a nudge by chat or email.

Do I have to be checked before I can deposit or play?+

Koru Casino may ask you to complete the check at registration or at your first deposit, so it is better to have your files ready early. The licence requires it no later than before your first withdrawal. Sending everything in one go at the start keeps a later payout moving.

Why does the source of funds question come up at all?+

It is a routine part of the licence Koru Casino LLC holds, aimed at money laundering rather than at you. The reviewer needs to see where the money you play with originated, which often takes one payslip or bank line. Answering plainly and early closes the matter quickly.

Will I need to upload the same papers again in a year?+

Once your identity is confirmed against your account, that record stands and you are not asked to repeat it out of habit. A new request only appears if something material shifts, such as an expired photo ID or a payment card replaced by your bank. Updating the file yourself saves a hold later.

My surname has changed since I joined — what happens now?+

Send the document that proves the change, such as a marriage certificate or a deed poll, alongside a photo ID carrying your new name. Both should be clean, full images rather than crops. Once the reviewer matches them to your account, your details are updated in one pass.