Before You Play

Responsible Gambling Tools in Every Koru Casino Account

Play only from age 18, and every Koru Casino account carries deposit limits, loss limits, session time reminders, cooling-off periods and self-exclusion.

Set a Deposit Limit

ALSI-723239 issued by Anjouan Offshore Finance Authority. Audited by Gaming Laboratories International and iTech Labs.

Clear Safeguards

Before Your First Deposit

Here are the four essentials: minimum age, the licence, the helpline and where limit questions go.

Minimum age18+

Regulator and licenceAnjouan Offshore Finance Authority, ALSI-723239

Gambling Helpline Aotearoa0800 654 655

Limit and exclusion questions[email protected]

Five Simple Levers

Set Before You Spend, Not After

The common worry is that limits close the account; they simply cap what you set.

Cap What You Pay In

Set a ceiling on what you pay in before a session, and switch it on the day you notice deposits creeping past what you planned.

When a Loss Feels Heavy

Choose the point where a session stops counting as fun and switch it on before that point arrives, so the decision is made in advance.

Playing Without a Clock

Let a reminder interrupt play at intervals you choose, and switch it on whenever you play without glancing at a clock.

Cooling-Off Periods

Take a short break from the account when play starts feeling automatic, and switch it on as soon as you notice the pull.

Is It Time to Stop?

Block access to your own account when play stops feeling like a pastime; no national register covers this market, so the block is set here.

When You Are Ready

A Limit Set in Minutes

This walkthrough helps the moment you decide to play with a ceiling rather than a hope.

Account Settings

Open your profile menu, then find the section marked for limits and check that your name and currency sit there correctly.

Choose One Type

Pick the limit you actually need, deposit or loss, and read the label twice so you are not capping the wrong thing.

A Cap That Fits

Enter the amount or the time, then choose whether it applies to a day, a week or a month before you confirm anything.

Log Out and Check

Confirm the setting, then leave the page and return to it so you can see the limit listed as active.

Where to Turn

Someone to Talk to, Free of Charge

You will know who answers, what they offer and how quickly you can speak to someone.

Gambling Helpline Aotearoa

Ring the Gambling Helpline Aotearoa any hour of any day for confidential talk about your own play or a relative's, and send a free text if speaking feels too hard. 0800 654 655 gamblinghelpline.co.nz

Problem Gambling Foundation

Problem Gambling Foundation counsels players and their families free of charge, with peer and cultural support across eighteen clinics, by phone or text on weekdays. pgf.nz

Safer Gambling Aotearoa

Safer Gambling Aotearoa, run by Health New Zealand, explains the signs of harm and suggests local support for anyone who gambles and for the people around them. safergambling.org.nz

A Short Break or a Long One

Can I Just Stop for a Day? A pause puts your account on hold for a few hours or days, long enough to step back and think. Start it from the limits area of your account; while it runs you cannot deposit or play, and access returns when the period ends.

Choose a Long Closure. Self-exclusion closes your access for a long period and is locked in once it starts, so it cannot be lifted early at your request. Open it from the same limits area of your account, and expect a message with the end date.

No Register, Just Your Account. New Zealand runs no national self-exclusion register, so your Koru Casino account is where a long stop is arranged. Set it there, then ring the Gambling Helpline Aotearoa for support that carries on past the closure.

Who Else Around You Should Not Be Playing?

Why Do You Need My ID? Only adults aged 18 or over may hold an account here, and identity documents are checked before the first withdrawal. Confirm that the name on the documents matches the player, not the person paying.

Lock the Shared Device Down. Install blocking software on any shared computer or phone so gambling pages stay closed to younger users. Choose a tool that locks behind a password the adults of the house keep to themselves.

A Calm Voice That Gets Heard. Talk plainly about money and time, without accusation, and let the person decide what happens next. Gambling Helpline Aotearoa answers on 0800 654 655 at any hour, and relatives are welcome to call it.

Signs You Have Played Long Enough

Catching these signs early keeps a habit from growing into a problem, and no one notices them for you. Choosing a deposit limit or a pause today is a sensible first step, not an admission of anything.

Read through and count the ones that sound like your own week.

Playing longer than you meant to
Chasing money you already spent
Money set aside for bills going on play
Borrowing to keep playing
Hiding your play from family
Feeling restless when you cannot play
Playing to escape a flat mood

Quick Clarifications

Ask Us Before You Commit

Settles the timing rules behind limits, pauses and exclusions, in plain terms.

Can I undo a self-exclusion before the period ends?+

No. A self-exclusion runs for the whole period you chose and stays in place until that period finishes. Plan the length with that in mind, because the decision is made once, at the start.

What does a short pause do to my account, and when can I play again?+

A pause blocks your play for the window you pick, then lifts by itself. Your account stays open and your balance stays put; play returns when the pause runs out.

Why do you need my ID before I can play?+

Because no account is activated until identity and age are confirmed, and the minimum age here is 18. Sending a photo ID, proof of address and a card image speeds the check. Do it early so a pending review never interrupts a session.

How do I help a relative who plays too much?+

Call the Gambling Helpline Aotearoa on 0800 654 655, which advises relatives as well as players, any hour. The Problem Gambling Foundation also runs free counselling and family support. You do not need the player's permission to ask for guidance.

Can I change a limit further down the line?+

Yes, in the same section of the account where you set it. Review the figure when your budget moves, not in the middle of a losing run. Setting a cap before you play keeps the decision calm and out of the moment.