Straight Through to a Real Person

Koru Casino: Reach a Person Tonight

Reach our team on live chat, e-mail or phone, 24 hours a day, 7 days a week, in English.

Talk to Support 18+ only. Play responsibly.

Paid today

754,834 NZ$

6,042 Players online

ALSI-723239 issued by Anjouan Offshore Finance Authority. Audited by Gaming Laboratories International and iTech Labs.

Average payout processed in 20 minutes. Up to NZ$21,000 per transaction, NZ$148M monthly volume.

256-bit SSL encryption across all transactions. 10 trusted payment methods including Visa, Mastercard, Apple Pay.

Three Ways Through

Koru Casino Keeps a Human on Every Line

Warm, plain answers are the Koru Casino standard, whichever door you choose today.

Instant Chat Desk

Live chat suits anything urgent, from a stuck deposit to a locked login. A person replies in about three minutes, at any hour.

Start Chat

A Written Answer You Can Keep

E-mail [email protected] handles longer matters such as documents or account changes, and a reply arrives within about eight hours.

Write Us

Spoken Help Before the Kettle Boils

Calling +64 9 557 1804 reaches a person in roughly five minutes, on New Zealand time, for anything needing a spoken word.

Call Now

Six Things Worth Saving

Help That Fits a New Zealand Day

Skip the worry about overseas call centres and clocks that never match your own.

Getting in Touch

New Zealand line+64 9 557 1804

Support time zoneNZST

Languages spokenEnglish, German, Finnish, Norwegian

E-mail[email protected]

Who Watches Over Us

Supervisory authorityAnjouan Offshore Finance Authority

If Play Stops Feeling Safe

Gambling helpGambling Helpline New Zealand

What Should You Have Ready Before Contacting Us?

Line these up first, and your first message can settle things fast.

Your registered email address
Your account username or number
The payment method you used
A screenshot of the issue
The date and time it happened

Koru Casino Post Boxes

For the Morning You Know Exactly Who to Ask

Useful on the morning a document stalls or a withdrawal sits unexplained and the main line feels blunt.

Your Account

General help, logins[email protected]

Document checks, KYC[email protected]

Money Matters

Deposits, withdrawals[email protected]

Everything Else

Complaints, escalation[email protected]

Personal data, privacy[email protected]

Partnerships, business[email protected]

Koru Casino Operator

Who Is the Company Behind This Casino?

You will know exactly who operates the casino and where its licence sits.

Company

Legal nameKoru Casino LLC

Company number732827 (Anjouan)

AddressBandar Salaam, Mutsamudu

Licence

RegulatorAnjouan Offshore Finance Authority

Licence numberALSI-723239

Written contact

Support email[email protected]

Unhappy With an Answer

When a Reply Leaves You Unsatisfied

This block settles where an unresolved complaint goes and who reviews it.

Koru Casino Reads Your Case

Should the first answer miss the mark, put the full story in writing to [email protected], with dates, amounts and any screenshots attached. A written trail keeps every detail in one place.

Slow Review, Clear Answer

Within a short while a reference number lands in your inbox, and the team reviews the matter properly before replying. Hold onto that number, because it tracks the case from start to finish.

A Second Look You Gain

Ask for the complaint to be raised to a senior manager if the matter is still open. That person looks again with fresh eyes and confirms the outcome in writing to you.

The Regulator's Outside View

Only when the internal route is spent do you take the matter to the Anjouan Offshore Finance Authority, the regulator named above. Their review sits outside the casino and closes the loop.

Wondering When We Answer?

The Hours Someone Picks Up

Every time below follows the same New Zealand clock the casino keeps.

Live chat

Live chat hours24 hours a day

Live chat first reply3 minutes

Time zoneNZST

E-mail

E-mail address[email protected]

E-mail reply8 hours

Phone

Phone number+64 9 557 1804

Phone waiting time5 minutes

Koru Casino short answers

Stuck and need a quick answer?

Puts to rest the worry that a question will sit ignored for days.

accountWhat if the reply I get does not sort my problem?+

When a reply leaves you still stuck, send a note to [email protected] quoting your earlier thread. Reaching the regulator comes after that step, not instead of it. The Anjouan Offshore Finance Authority handles matters Koru Casino has not resolved.

accountWhere do I find my player number for support?+

Your registered email address is enough to find your profile, and the team reads it from your message. Nobody at Koru Casino will ever ask for your password, so treat any such request as wrong. Adding your account number saves a round trip.

accountDo I need to check that Koru Casino holds a licence?+

Holding licence ALSI-723239 under the Anjouan Offshore Finance Authority settles that, and the number sits on the site for you to compare. Koru Casino LLC trades from Bandar Salaam, Mutsamudu, registration 732827.

accountWhat happens when I message in Finnish or German?+

Answers come back in English, German, Finnish or Norwegian, whichever you wrote in. Someone at the desk reads your message in that language rather than running it through a translation tool. Late-night turns in Wellington still find a person who understands you.

accountDo I need a special reason to ask for my data?+

Wanting a copy of what Koru Casino stores about you needs no reason at all, and neither does a request to erase it. Write to [email protected] and the team confirms what it holds or removes it, within the limits its licence imposes.

accountHow long does verification usually take?+

Around 45 hours covers most checks once your photo ID, proof of address and payment card image arrive. Missing documents are the usual cause of a delay. Everything is in place before your first withdrawal leaves.

Koru Casino hands you to people who help directly

Independent organisations help with gambling problems, and none of them charge for it. Gambling Helpline New Zealand, The Problem Gambling Foundation of New Zealand and the Multi-Venue Exclusion Programme all take calls from Kiwis, separate from Koru Casino and free of any sales pitch.

Gambling Helpline New Zealand. A free, confidential line for anyone in New Zealand worried about their own or a family member's betting, staffed by trained counsellors.

The Problem Gambling Foundation of New Zealand. Counselling, community education and support for whānau, delivered across the country by specialists in harmful gambling.

Multi-Venue Exclusion Programme. Lets a player ask to be kept out of multiple venues at once, so the choice holds wherever they walk in.

Learn more